Hello, Tech Support?
August 21, 2011
When I worked at a traditional television network, there were two kinds of tech support.
Our IT guys worked primarily on our regular desktop computers, installing programs, updating systems, and setting up our Blackberries (I had three in the course of two years).
Our engineering staff worked on all of the servers, transponders, and other mess of wiring behind master control which actually made the network go up to the satellite and back down to cable systems across the country. These guys were amazing. I could give them incomplete coordinates for a satellite feed that I needed, like, five minutes ago and they’d find it, downlink it, and get it on the air.
Now that I’m working on a website, I find myself in need of an additional brand of tech support. Video for TV and video for the web are two very different animals. The shooting and editing are the same, but the encoding, uploading, and display seem to be a never ending headache.
We decided early on that we were going to build an HTML5 compatible site, with all of the bells and whistles. Unfortunately, the video standards are -not- standard, and trying to balance quality with file size is becoming a huge headache. We’re also working from a WordPress CMS, in the interest of ease for those colleagues who are not web people, but we’re finding the quirks of the system to be a little constraining.
Oh, and did I mention that we’re supposed to be live in 24-hours?
It’s going to be a long day, but when it’s over (probably Tuesday or Wednesday) we’re going to have a site up at Northwestern’s News 21. Wish me luck.